Configure without rebuilding
Create Departments, Queues and Worktypes from sample Excel data. Map a single or composite Case ID, created date, visible fields, optional skill field, target time, SLA and FIFO/LIFO rules.
CaseFlow operations platform
Case management software for back-office work, TAT and SLA control.
Replace scattered spreadsheets and manual allocations with one configurable system for work intake, exclusive case ownership, follow-ups, workforce controls and performance intelligence.
14 days freeNo payment cardUp to 10 ResourcesExcel-led setup
OPERATIONS COMMAND CENTERLive
READY WORK1,284Skills and priorities applied
SLA HEALTH96.8%Due and missed work visible
EFFICIENCY108%Actual vs configured target
FOLLOW-UPS27Action required today
One operating system for case work
Configuration, execution and intelligence stay connected.
CaseFlow follows the complete lifecycle—from the first uploaded row to the final outcome, report and improvement action.
Control every intake
Download governed templates, import batches, detect duplicate cases and rework, use assigned-to and priority fields, review batch history and remove only untouched records from incorrect uploads.
Route work intelligently
Eligibility combines Department, Queue, Worktype and configured Skillsets. Manual assignments and priority lead the queue, followed by follow-up commitments, due dates and FIFO or LIFO aging.
Protect ownership and time
One Resource works a case at a time. Countdowns compare handling time with target, recover interrupted work, retain audit trails and prevent browser closure from hiding real AHT.
Manage the full outcome
Complete, pend, hold, void or cancel work. Follow-up dates are mandatory where required, missed touches are surfaced, and rework adds time without inflating unique worked-case counts.
Plan the workforce
Configure shifts and grace periods, roster Resources, record leave, attendance, productive activities, other productive time, breaks and non-productive time for capacity and adherence reporting.
See operational truth
Monitor TAT, SLA, CPH, AHT, efficiency, productivity, utilization, shrinkage, pend, hold, rework, attendance and follow-up performance with role-based drill-down and raw Excel exports.
Know where to focus
Operations Intelligence compares periods, Departments, Queues, Worktypes, Supervisors and Resources to highlight strengths, backlogs, staffing gaps, risk and coaching opportunities.
Build connected workflows
Send closed upstream work into a downstream Worktype, preserve lineage, use notification-driven actions and keep reference data, routing and performance definitions governed.
Built for operational work
Adapt the platform to the process you already run.
CaseFlow is designed for record-based work that needs ownership, evidence, a deadline and a measurable outcome.
Claims operationsIntake, adjudication, pends, follow-ups, rework and SLA control.
Back-office processingData validation, document review, account maintenance and fulfilment.
KYC and verificationApplications, eligibility, transaction checks and escalation queues.
Shared servicesStandardise multi-team work allocation, staffing and productivity reporting.
Clear path from evaluation to scale
Start with your real workflow, then grow.
All prices exclude applicable taxes. USD amounts shown on the main pricing page use the configurable website conversion rate.
Free trial
₹0
14 days, 10 Resources, 2 managers/admins, 1 Department and 2 Worktypes.
- Core configuration and routing
- Case processing and reports
- No payment card required
Paid pilot
₹1,00,000
One-time guided pilot for 4–6 weeks and up to 15 Resources.
- Representative workflow setup
- Adoption and reporting review
- Defined pilot success measures
Production
₹1,500
Per Resource/month. Supervisors or Admins are ₹2,000/month; ₹60,000 minimum monthly billing.
- Full platform capability
- Role-based controls and reporting
- Scale with active seats
Dedicated
Custom
Dedicated deployment, environment and commercial terms for enterprise requirements.
- Architecture and security review
- Dedicated deployment options
- Implementation from ₹1,50,000
For USD pricing and the complete commercial comparison, visit the Praevexa pricing section.
Frequently asked questions
Practical CaseFlow answers
Can CaseFlow be used without Praevexa HRMS?
Yes. CaseFlow is a standalone product. HRMS and QualityFlow can be adopted independently or alongside it.
Does it work with our Excel intake?
Yes. A sample upload defines the Worktype structure, and CaseFlow then provides a governed template for recurring batches.
Can urgent work be assigned manually?
Yes. Authorized users can find a case, select an eligible Resource and set priority. Those assignments are considered before normal automatic routing.
What happens if a Resource closes the browser?
CaseFlow records presence and case heartbeats, preserves the interruption trail and uses scheduled maintenance checks so offline time cannot silently reduce AHT.
Is a payment card required for the trial?
No. Registration begins the 14-day free trial without asking for card details.