Configure each audit programme
Create Departments, Queues and Worktypes from a sample upload. Map Case ID, created date, analyst email, visible fields and optional routing Skillsets, then control whether self-QC is permitted.
QualityFlow audit platform
Quality management software for audits, sampling and measurable improvement.
Move from manual samples and fragmented scorecards to one controlled system for audit selection, checklist execution, error insight, processor feedback and dispute resolution.
14 days freeNo payment cardUp to 10 QA auditorsExcel-led setup
QUALITY COMMAND CENTERLive
AUDITS COMPLETED428Selected analysis period
ACCURACY94.6%Passes over completed audits
QUALITY SCORE92.8%Weighted achievement
DISPUTES OPEN6Manager action required
Quality control, end to end
Design the standard. Select the sample. Close the loop.
QualityFlow connects configuration, audit execution and the response workflow so scores and improvement actions share one source of truth.
Build governed checklists
Upload checklist lines and configure Yes, No and Not Applicable responses, mandatory comments, scoring weights, error categories, error types and critical or non-critical severity.
Automate fair scoring
Scores follow checklist outcomes automatically. Weighted results total consistently, and a configured critical error can set the overall quality score to zero.
Create representative samples
Upload production data and set a minimum count or percentage. Add categorical, per-value or numeric threshold criteria; generate the closest valid sample, download it or push it to a compatible Worktype.
Route and complete audits
Assign audits directly or route by Department, Queue, Worktype and Skillset. Exclusive ownership, timers, interruption handling and Start QA controls protect audit integrity and AHT.
Standardise outcomes
Capture Pass, Fail or Feedback, severity, error category and comments. Worktype policy controls whether all results—or only Fail and Feedback outcomes—are emailed.
Engage the processor
Analysts see their results and quality performance. Fail and Feedback outcomes require acknowledgement or a dispute, with reminders for outstanding responses.
Resolve disputes properly
Quality managers review evidence, edit the underlying audit where needed, recalculate the authoritative score and errors, then uphold, reject or adjust the result with visible comments.
Keep evidence exportable
Role-based reports filter by Department, Queue, Worktype, Supervisor and Resource, while detailed audit, checklist, error and response data can be downloaded to Excel.
Quality intelligence
Find the cause, the concentration and the coaching opportunity.
Move beyond a headline score to the patterns that tell leaders what to fix first.
Error ParetoSee which error categories and types create the largest share of quality loss.
Performance hierarchyCompare Departments, Queues, Worktypes, Supervisors and Resources within role-based scope.
Daily, weekly and monthly trendsTrack accuracy, quality score, workload, outcomes, AHT and CPH over time.
Coaching signalsSurface bottom-quartile Resources, consistently strong performers and persistent weak areas.
One improvement loop
Production evidence becomes accountable action.
Sample, audit, communicate, resolve and learn without losing the history behind the final score.
1
Upload production and generate the sample
Minimum sample rules and additional criteria shape the closest valid audit population.
2
Audit against the configured standard
Checklist responses, scores, errors, severity and comments create a consistent result.
3
Notify, acknowledge or dispute
Processors receive actionable outcomes while managers control disputed final results.
4
Use trends and Pareto to improve
Leaders focus calibration, process fixes and coaching where they will matter most.
Quality programmes of every size
Evaluate the complete workflow before subscribing.
All prices exclude applicable taxes. USD amounts shown on the main pricing page use the configurable website conversion rate.
Free trial
₹0
14 days, 10 QA auditors or analysts, 2 managers/admins, 1 Department and 2 Worktypes.
- Sampling, routing and auditing
- Scoring, errors and disputes
- No payment card required
Paid pilot
₹1,00,000
One-time guided pilot for 4–6 weeks, up to 15 QA auditors and 3 managers/admins.
- Representative quality programme
- Sampling and checklist setup
- Defined pilot success measures
Production
₹1,500
Per QA auditor/month. Managers or Admins are ₹2,000/month; ₹60,000 minimum monthly billing.
- Full QualityFlow capability
- Processor portal and disputes
- Analytics and Excel exports
Dedicated
Custom
Dedicated deployment, environment and commercial terms for enterprise requirements.
- Architecture and security review
- Dedicated deployment options
- Implementation from ₹1,50,000
For USD pricing and the full commercial comparison, visit the Praevexa pricing section.
Frequently asked questions
Practical QualityFlow answers
Can QualityFlow be used without CaseFlow?
Yes. QualityFlow is a separate application with its own organization, users, data and subscription. It can audit data produced by any upstream system.
Can sampling use more than one criterion?
Yes. Users can add multiple categorical or numeric rules. QualityFlow fulfils the criteria while keeping the result at or above the minimum and as close to it as possible.
Can an auditor review their own processed work?
Only when Allow Self QC is explicitly enabled for that Worktype. It is disabled by default.
What happens after a Fail or Feedback?
The processor can acknowledge or dispute it. A manager can review and edit the audit, finalise the outcome, and publish comments and recalculated results.
Is a payment card required for the trial?
No. Registration begins the 14-day free trial without asking for card details.